Returns & Refunds Policy

We want you to be completely satisfied with your purchase

Return Policy

Return Period

You can return most items within 7 days of delivery for a full refund or exchange. Some items may have different return periods as specified in the product description.

Eligible Items for Return

Items must be in their original condition (unused, unwashed, with tags attached)
Original packaging must be intact
All accessories and free gifts must be included
Items should not be damaged due to customer misuse

Items Not Eligible for Return

Perishable goods (groceries, food items)
Intimate or sanitary goods (undergarments, personal care items)
Items damaged by customer misuse or negligence
Items without original packaging or tags
Digital products or downloadable items
Personalized or customized products

How to Return an Item

Contact Support

Log into your account and go to My Orders. Click on the order you want to return and select "Return Item". Alternatively, contact our support team.

Provide Details

Fill out the return request form with:

Reason for return
Product condition
Return address

Get Approval

Wait for return approval (usually within 24 hours). You'll receive a Return Authorization (RA) number via email.

Ship the Item

Package the item securely in its original packaging. Include the RA number and ship to the address provided. Keep your tracking number.

Refund Policy

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

Refund Method

Refunds will be processed to the original payment method used for the purchase:

eSewa: Refund to your eSewa wallet (3-5 business days)
Khalti: Refund to your Khalti account (3-5 business days)
PayPal: Refund to your PayPal account (5-7 business days)

Refund Amount

Full refund of the product price for eligible returns
Shipping charges are non-refundable unless the item was defective or incorrect
If you received a damaged or wrong item, we'll also refund shipping charges
Partial refunds may apply for items returned in damaged condition

Note: If you paid via cash on delivery or bank transfer, refunds will be processed to your bank account or mobile wallet. Please provide your account details when requesting a return.

Exchange Policy

When Can You Exchange?

Items in wrong size (if size options available)
Items with manufacturing defects
Items received in damaged condition
Wrong item delivered

Exchange Process

Follow the same return process as mentioned above
In the return request, specify that you want an exchange
Mention the size/variant you want (if applicable)
We'll send the replacement item once we receive the original
No additional charges for exchanges due to defects or wrong items

Tip: If the item you want to exchange for costs more, you'll need to pay the difference. If it costs less, we'll refund the difference.

Order Cancellation

Can I Cancel My Order?

Yes! You can cancel your order before it ships:

Before Shipping: Full refund (usually processed within 1-2 business days)
After Shipping: You'll need to return the item following the return process

How to Cancel

Go to My Orders in your account
Find the order you want to cancel
Click "Cancel Order" (only available if order hasn't shipped)
Confirm the cancellation
You'll receive a confirmation email

Frequently Asked Questions

Once we receive your returned item, refunds are typically processed within 5-7 business days. The money will appear in your account within 3-10 business days depending on your payment method.

If the item is defective, damaged, or incorrect, we cover the return shipping costs. For other returns, the customer is responsible for return shipping charges.

Returns after 7 days are generally not accepted. However, we may make exceptions for defective items or special circumstances. Please contact our support team to discuss your situation.

Original packaging is preferred but not always mandatory. However, the item must be in its original condition with all tags and accessories. We reserve the right to refuse returns if the item is not in acceptable condition.

Need Assistance?

If you have any questions about returns or refunds, or need help with your return request, our support team is here to help!

Contact Support | How to Buy Guide

Back to Home Contact Support