Shipping Rates & Policies
Learn about our shipping options, rates, and delivery policies
Shipping Rates
We offer competitive shipping rates across Nepal with multiple delivery options.
| Location | Standard Delivery | Express Delivery | Delivery Time |
|---|---|---|---|
| Kathmandu Valley Kathmandu, Lalitpur, Bhaktapur |
Rs. 75 | Rs. 150 | 2-3 days / 1 day |
| Major Cities Pokhara, Biratnagar, Birgunj, Butwal, etc. |
Rs. 150 | Rs. 300 | 3-5 days / 2-3 days |
| Other Cities All other locations |
Rs. 200 | Rs. 400 | 5-7 days / 3-5 days |
| Remote Areas Hill & Mountain regions |
Rs. 300 | Not Available | 7-10 days |
Note: Free shipping available on orders above Rs. 1,500 for Standard Delivery within Kathmandu Valley.
Shipping Policies
Delivery Timeframes
-
Standard Delivery:
Regular shipping within the timeframe mentioned for your location. Most cost-effective option. -
Express Delivery:
Faster delivery option available in major cities. Ideal for urgent orders. -
Processing Time:
Orders are processed within 1-2 business days after payment confirmation.
Shipping Locations
We deliver to all provinces and districts across Nepal:
- Koshi Province
- Madhesh Province
- Bagmati Province
- Gandaki Province
- Lumbini Province
- Karnali Province
- Sudurpashchim Province
Some remote areas may have extended delivery times.
Delivery Process
1
Order Placed
You place an order and make payment
2
Order Processing
We prepare and pack your items
3
Shipped
Order is handed over to delivery partner
4
Delivered
You receive your order at your address
Important Information
Address Requirements
- Provide complete and accurate delivery address
- Include landmarks if available
- Ensure contact number is correct and accessible
- Update address in your account if you've moved
Delivery Attempts
- We make 2-3 delivery attempts
- Delivery person will contact you before arrival
- Please be available during delivery window
- Contact us if you need to reschedule delivery
Package Inspection
- Inspect package upon delivery
- Report damage immediately if any
- Check items before signing receipt
- Keep packaging until satisfied with products
Holiday Shipping
- Delivery delays may occur during holidays
- Festival seasons may have extended delivery times
- We'll notify you of any delays
- Express delivery may not be available during peak seasons
Track Your Order
Once your order is shipped, you'll receive a tracking number via email and SMS.
How to Track:
1. Log in to your account
2. Go to My Orders
3. Click on your order to view tracking details
4. You can also use the tracking number sent to your email
1. Log in to your account
2. Go to My Orders
3. Click on your order to view tracking details
4. You can also use the tracking number sent to your email
Frequently Asked Questions
Shipping time depends on your location. Kathmandu Valley: 2-3 days (standard), 1 day (express). Major cities: 3-5 days (standard), 2-3 days (express). Other cities: 5-7 days (standard), 3-5 days (express). Remote areas: 7-10 days (standard only).
Yes, we offer free standard shipping on orders above Rs. 1,500 for deliveries within Kathmandu Valley. Free shipping may also be available during special promotions.
Our delivery partner will make 2-3 attempts to deliver your package. If you're not available, they'll contact you to reschedule. You can also contact us to arrange a convenient delivery time.
Yes, you can change your delivery address before the order is shipped. Please contact our support team immediately with your order number and new address. Once the order is shipped, address changes may not be possible.
Need Help with Shipping?
If you have questions about shipping or need assistance with your delivery, contact us!