Terms of Service
Last Updated: April 17, 2026
1. Acceptance of Terms
By accessing and using NEPAPEX, you accept and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily access and use NEPAPEX for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials
- Use the materials for any commercial purpose or for any public display
- Attempt to reverse engineer any software contained on the website
- Remove any copyright or other proprietary notations from the materials
- Transfer the materials to another person or "mirror" the materials on any other server
3. Account Registration
To access certain features of our website, you must register for an account. When registering, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Maintain the security of your password and account
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use of your account
You must be at least 18 years old to create an account and make purchases.
4. Products and Pricing
Product Information
- We strive to provide accurate product descriptions, images, and pricing
- We reserve the right to correct any errors, inaccuracies, or omissions
- Product colors may vary due to display settings
- All prices are in Nepalese Rupees (NPR) unless otherwise stated
Pricing
- Prices are subject to change without notice
- We reserve the right to refuse or cancel orders at any time
- If a product is mispriced, we may refuse or cancel the order
- Special offers and promotions are subject to terms and conditions
5. Orders and Payment
Order Acceptance
Your order is an offer to purchase products. We reserve the right to accept or reject your order for any reason, including product availability, errors in pricing, or suspected fraudulent activity.
Payment
- Payment must be made at the time of order placement
- We accept payments via eSewa, Khalti, PayPal, and other methods as available
- All payments are processed securely through certified payment gateways
- You agree to provide accurate payment information
- We are not responsible for any charges or fees imposed by your payment method provider
6. Shipping and Delivery
- Shipping costs and delivery times are displayed at checkout
- Delivery times are estimates and not guarantees
- We are not responsible for delays caused by shipping carriers or customs
- Risk of loss and title pass to you upon delivery to the carrier
- You are responsible for providing accurate shipping addresses
- Failed deliveries due to incorrect addresses may result in additional charges
For detailed shipping information, please refer to our Shipping Rates & Policies page.
7. Returns and Refunds
Returns and refunds are subject to our Return Policy. Key terms include:
- Items must be returned within 7 days of delivery
- Items must be in original condition with tags and packaging
- Some items are not eligible for return (perishables, intimate items, etc.)
- Refunds are processed to the original payment method
- Shipping charges may not be refundable unless item was defective or incorrect
For complete details, please see our Returns & Refunds Policy.
8. User Conduct
You agree not to:
- Use the website for any illegal purpose or in violation of any laws
- Transmit any harmful, threatening, abusive, or offensive content
- Impersonate any person or entity
- Interfere with or disrupt the website or servers
- Attempt to gain unauthorized access to any part of the website
- Use automated systems (bots, scrapers) to access the website
- Copy, modify, or distribute website content without permission
- Upload viruses or other malicious code
9. Intellectual Property
All content on NEPAPEX, including but not limited to text, graphics, logos, images, software, and designs, is the property of NEPAPEX or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content without express written permission.
10. Disclaimer of Warranties
NEPAPEX and its materials are provided on an "as is" basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation:
- Implied warranties of merchantability
- Fitness for a particular purpose
- Non-infringement of intellectual property
- Accuracy, reliability, or completeness of information
11. Limitation of Liability
In no event shall NEPAPEX or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on NEPAPEX, even if NEPAPEX or an authorized representative has been notified orally or in writing of the possibility of such damage.
12. Indemnification
You agree to indemnify and hold harmless NEPAPEX, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:
- Your use of the website
- Your violation of these Terms of Service
- Your violation of any rights of another party
- Any content you submit or transmit through the website
13. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. We will notify users of any significant changes by:
- Posting the updated terms on our website
- Sending an email notification to registered users
- Updating the "Last Updated" date
Your continued use of the website after changes constitutes acceptance of the modified terms.
14. Termination
We may terminate or suspend your account and access to the website immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.
Upon termination, your right to use the website will immediately cease.
15. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Nepal. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Kathmandu, Nepal.
16. Contact Information
If you have questions about these Terms of Service, please contact us:
Email: legal@nepapex.com
Phone: +977-1-1234567
Address: NEPAPEX, Kathmandu, Nepal